AI That Talks Like a Human.
Supervised to Improve Every Interaction
Forget frustrating menus and robotic voices. TeleWizard delivers natural, open-ended conversations powered by AI phone agents, then uses built-in AI supervision to review interactions, identify missed opportunities, and help improve call handling over time.
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Customized with your business training, workflows, and policies to deliver intelligent, brand-aligned conversations.
Natural Conversations
Handles open-ended conversations naturally, adapts in real time, and guides callers without sounding scripted.
No Fixed Scripts
Responds dynamically based on caller intent, business rules, and the context of the conversation.
Built-In AI Supervisor
Reviews interactions to surface missed opportunities, caller friction, communication gaps, and business improvement insights.
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
One AI Call Center. Every Channel Your Customers Use.
TeleWizard is a voice-first AI call center—but the same AI agent works across messaging channels too. Customers get the same answers, the same workflow, and the same quality whether they call or message you.
That means TeleWizard can handle full conversations end-to-end on each channel: qualify leads, complete intake, answer questions, create tickets, and book appointments—just like on the phone.
Keep your primary phone experience, and add omnichannel coverage for continuity—so no customer slips through the cracks.
Web Chat
Full intake and booking from your website.
SMS
Two-way conversations, confirmations, and support.
End-to-end service in the channel customers prefer.
Handle questions, attachments, and next steps.
More Channels
Add channels as your workflows expand.
One AI Supervisor Across Every Channel
TeleWizard does not just handle conversations. Its built-in AI Supervisor reviews interactions across calls, chats, texts, emails, and social messages to identify missed opportunities, customer friction, communication gaps, and business improvement insights.
One AI agent handles the conversation. One AI Supervisor helps improve the outcome.
Understanding Credit Deduction
TeleWizard operates on a flexible credit-based system—so you can control costs while scaling coverage. Instead of paying for seats or fixed “agent licenses,” credits are consumed as your AI handles real conversations and performs actions. This model stays transparent whether you’re using TeleWizard as an AI call center for phone calls, or expanding into omnichannel messaging (web chat, WhatsApp, Facebook, Instagram, SMS, email, and more).
This guide explains how credits are consumed, helping you estimate usage and optimize your setup.
What is a Credit?
A credit is a unit of measure for using TeleWizard services. Different actions consume different amounts of credits, so your spend maps directly to the work the AI performs.
How are Credits Deducted?
Our AI call center and omnichannel agents consume credits based on the services enabled and tasks performed. Here’s a detailed breakdown:
- Setting Up Your Knowledge Base
- System Integration: Integrating with other systems costs 5 credits each time knowledge is refreshed. (Typically initial setup + periodic refresh.)
- Document Upload: Uploading documents incurs 1 credit per page.
- Website Content: Adding knowledge from website pages requires 1 credit per page.
- Text Input: Manually entered text is free to add to your knowledge base.
- Credit Consumption During Phone Calls
- Credits per Minute:Calculated as the AI-agent cost plus any applicable carrier surcharges:
- AI phone agent: Consumes 3 credits per minute.
- Inbound Calls: Domestic calls from the US, Canada, UK, and Germany are free. International calls may include surcharges, costing between 2 to 8 credits per minute. Detailed pricing can be found here.
- Outbound Calls: Credit consumption for outbound calls, including surcharges, is detailed here.
- In-Call Actions: Live actions such as scheduling or data retrieval cost 5 credits per distinct action per call. Repeating an action in the same call incurs no extra charges.
- Warm Transfer: Warm transfer deducts 5 credits for the transfer action, plus 1 credit per 5 minutes on the transferred leg (if applicable).
- Email & Attachments: Scanning email attachments costs 1 credit per page.
- Credit Consumption for Chat & Messaging (Omnichannel)
- AI agent message:Each AI message sent to the customer consumes 1 credit.
- Actions in chat:Scheduling, CRM updates, ticket creation, sending an email, or any integrated system action consumes 5 credits per distinct action per session.
- After-chat work:Saving summaries, tagging, or syncing to your CRM/helpdesk consumes 3 credits per session.
- Attachments & vision:When enabled, scanning attachments (email/chat uploads) consumes 1 credit per page.
- After-Call Work Credit Deduction
- After-Call Work: Logging the call in another system or sending a satisfaction survey costs 3 credits per call.
- Call Recording: This service is charged at 1 credit per call or per every 10 minutes of recording, with additional credits for every subsequent 10-minute block.
- Previous Calls Memory: Maintaining a history of calls to ensure context-aware conversations costs 1 credit per minute.
- Additional Services
- Additional Phone Numbers: Monthly credits are charged for each additional phone number as specified in the phone number pricing page.
To ensure accurate answers and consistent workflows, you can add knowledge through multiple methods:
Credits are deducted based on call activity and enabled features:
Omnichannel agents can perform the same workflows as phone—intake, scheduling, FAQs, lead qualification, and routing—across channels like web chat, WhatsApp, Facebook, Instagram, SMS, and email. Credits are deducted as follows:
After the call concludes, certain services require credits:
Additional monthly credits may apply for optional services:
Our transparent credit system ensures you only pay for what you use—whether you’re running a high-volume AI call center, adding after-hours coverage, or extending the same agent workflows across omnichannel messaging.
Monitoring Your Credit Usage
Stay in control of your credit usage with real-time analytics. Track usage patterns and adjust your plan or purchase additional credits as needed.
Need More Credits?
If you exceed your monthly credit limit, you can easily purchase additional credits.
Example of Credit Usage (Phone + Omnichannel)
Here’s a simple example showing how credits add up when you use both AI phone agents and messaging channels:
Scenario:
- You receive 30 inbound calls from the US, totaling 60 minutes.
- All inbound calls are recorded.
- During calls, 5 in-call actions are performed (e.g., scheduling).
- You scan 5 total pages of attachments (email or chat uploads).
- You handle 10 chat sessions (web chat / WhatsApp / social DMs) with a total of 120 AI agent messages.
- In chat, 3 integrated actions are performed (e.g., booking or CRM updates), and after-chat work is enabled for all sessions.
Credit Calculation:
- AI Phone Agent: 60 minutes x 3 credits/minute = 180 credits.
- Call Recording: 30 calls x 1 credit/call = 30 credits.
- In-Call Actions: 5 actions x 5 credits/action = 25 credits.
- Attachments Scanned: 5 pages x 1 credit/page = 5 credits.
- Chat AI Messages: 120 AI messages x 1 credit/message = 120 credits.
- Chat Actions: 3 actions x 5 credits/action = 15 credits.
- After-Chat Work: 10 sessions x 3 credits/session = 30 credits.
- Total Credits Used: 180 + 30 + 25 + 5 + 120 + 15 + 30 = 405 credits.
Get a Custom Quote for Your AI Call Center
Whether you're a small business or a large enterprise, TeleWizard provides AI phone agents that scale with your needs— with omnichannel messaging available as an add-on for full continuity across customer touchpoints. Request a personalized quote and discover how TeleWizard can reduce costs while improving responsiveness.
Frequently Asked Questions
- Why don’t you list public prices?
- What exactly is a credit and how is it used?
- How are credits deducted for AI phone calls?
- How are credits deducted for chat and messaging channels?
- Do chat and phone agents have the same capabilities?
- How can I track my credit usage?
- Can unused credits roll over to the next month?
- What happens if we run out of credits?
- Are there extra costs for inbound/outbound calls or phone numbers?
- Do integrations cost extra?
- What’s the cancellation policy?
Every TeleWizard deployment differs in call volume, countries served, languages, integrations, compliance needs, and uptime/SLA requirements. We tailor a credit plan to your workflow so you only pay for what you actually use—whether you’re using TeleWizard as an AI call center for phone answering or adding omnichannel messaging as an add-on.
Credits measure usage across TeleWizard features. For phone, credits cover AI call handling (per minute) and optional services like recording, memory, and after-call work. For messaging (web chat, WhatsApp, Facebook/Instagram DMs, SMS/email workflows), credits are primarily consumed per AI message and per integrated action—so you can forecast and control spend.
AI phone calls typically consume 3 credits per minute for the AI phone agent, plus any applicable carrier surcharges by country. Optional features such as call recording, after-call work (summaries/sync), and memory can add credits depending on what you enable.
Omnichannel messaging is available as an add-on. Each AI agent message sent to the customer typically consumes 1 credit. Integrated actions inside chat—like booking on a calendar, creating/updating a CRM record, opening a helpdesk ticket, or sending an email—typically consume 5 credits per distinct action, and after-chat work (summary/tagging/sync) typically consumes 3 credits per session when enabled.
Yes. TeleWizard is voice-first, but when you enable omnichannel, the same business logic applies across channels—intake, lead qualification, appointment booking, FAQs, routing, and system actions. The difference is how credits are measured: phone is time-based; messaging is message/action-based.
You can monitor usage in real time from the analytics dashboard—call minutes, AI minutes, recordings, actions, and messaging activity—then set alerts and enable auto-recharge to prevent interruptions.
Plan credits don’t roll over. However, additionally purchased credits do roll over from month to month.
You can purchase additional credits anytime and optionally enable auto-recharge so your AI call center and messaging channels keep running without interruption. If auto-recharge is off, usage can pause once credits are depleted until credits are added.
Yes. Inbound and outbound calling can include country-based carrier surcharges, and additional phone numbers may have a monthly credit cost. See our detailed inbound/outbound pricing pages for country specifics.
Integrations themselves can be included in your plan, but certain automated actions that occur during calls or chats—like checking availability, creating tickets, updating a CRM record, or fetching data—typically consume credits per distinct action. This keeps billing aligned to usage rather than charging a flat “integration fee” for every customer.
You can cancel anytime. Cancellations take effect at the end of the current billing cycle; refunds aren’t issued for remaining time in that cycle.