Your quotation brings together the work needed to launch your AI and the recurring plan that keeps it running.
A separate setup fee covers the configuration your deployment needs, including the initial website and document scans. Its cost depends on complexity, the number of operations, connected systems, script length and languages.
Choose a monthly or yearly plan and use its included credits for conversations and the actions your AI performs. Higher plans offer a lower cost per credit. Purchase additional credits when needed.
Ongoing support and maintenance are included in your subscription. Change requests, new actions or additional languages may require additional fees.
Yearly plans offer greater savings than monthly plans and give you all your annual credits at the start of your subscription year. That means more room to handle busy months: a seasonal surge can draw on your annual allocation instead of a fixed monthly allowance.
A recurring monthly plan with included credits. Monthly-plan credits expire each month.
Greater savings, with your full annual credit allocation available at the start of your subscription year. Use more when call volume rises; any unused plan credits expire at the end of that year.
Start with the conversations that matter to your business: answering enquiries, qualifying leads, booking appointments or supporting existing customers. We’ll discuss the operations, systems and languages needed to turn those conversations into useful outcomes.
Your expected call volume, coverage needs and customer enquiries.
What the AI should do, which systems it should use and how your workflows fit together.
The languages you need, with omnichannel messaging available as an add-on.
A credit measures service usage. Phone conversations use credits by the minute; messaging uses credits per AI message. Actions and enabled services add the amounts below. Your plan determines the price you pay for those credits.
| Service | Credit usage |
|---|---|
| AI phone agent | 3 credits per minute Plus applicable carrier charges. Each partial call minute is billed as a full minute. |
| In-call actions | 5 credits per distinct action per call For example, booking an appointment or retrieving data. Repeating the same action within that call does not add another action charge. |
| After-call work | 3 credits per call When enabled, such as logging the call in another system or sending a satisfaction survey. |
| Call recording | 1 credit per started 10-minute block, per call Recording blocks round up: a recording of 10 minutes 1 second uses 2 credits. |
| Previous-call memory | 1 credit per minute When enabled to use previous conversations as context. |
| Warm transfer | 5 credits for the transfer action Plus 1 credit per 5 minutes on the transferred leg, where applicable. |
| Service | Credit usage |
|---|---|
| AI agent messages | 1 credit per message For each AI message sent to the customer. |
| Actions in chat | 5 credits per distinct action per session For example, booking, updating a CRM record or sending an email. |
| After-chat work | 3 credits per session When enabled, such as saving summaries, tagging or syncing to your systems. |
| Service | Credit usage |
|---|---|
| Website updates | 1 credit per page For updates after the initial website scan, which is included in your setup fee. |
| Document updates | Credits deducted for subsequent updates Initial document scans are included in your setup fee. |
| Integrated knowledge refresh | 5 credits per refresh When knowledge is refreshed from a connected system. |
| Additional phone numbers | Monthly credits vary by number See the phone-number rates in the detailed inbound pricing table. |
Eligible local numbers in the US, Canada, UK and Germany have no inbound carrier surcharge. Exceptions, including certain number types, are listed in the inbound rate table.
Inbound carrier charges depend on the receiving number’s country and type. Outbound rates depend on the destination and, for some routes, the originating number. The carrier rates in our tables are added to the AI phone agent’s 3 credits per minute.
An inbound call lasts 2 minutes 10 seconds and books one appointment. Recording and after-call work are enabled.
| Service | Calculation | Credits |
|---|---|---|
| AI phone agent | 3 billable minutes × 3 credits | 9 |
| One booking action | 1 distinct action × 5 credits | 5 |
| After-call work | 1 call × 3 credits | 3 |
| Recording | 1 started 10-minute block × 1 credit | 1 |
| Usage for this example | 18 | |
This example uses an eligible local number with no inbound carrier surcharge. It has no previous-call memory, transfer or other actions. The 18 credits describe this call’s usage, not a subscription price or total account bill.
Hear TeleWizard role-play a conversation for your business.
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Pricing is quotation-based. Your quotation includes a recurring plan with included credits and a separate setup fee. Higher plans offer a lower cost per credit. Request a quotation so we can discuss your expected usage and the work your AI needs to perform.
The setup fee depends on deployment complexity, the number of operations, systems to connect, script length and languages. A simple answering workflow and an agent that performs several connected actions require different setup work.
Yearly plans offer greater savings than monthly plans. You receive all your annual plan credits at the start of your subscription year, so a busy month can draw on the annual allocation. This helps accommodate seasonal demand and surges in call volume. Unused annual-plan credits expire at the end of that subscription year.
Yes. Ongoing support and maintenance are included in your subscription. Change requests, new actions and additional languages may require additional fees.
Yes. The initial website and document scans are included in your setup fee. Subsequent website updates use 1 credit per page; subsequent document updates also deduct credits. Those update credits are separate from the ongoing support and maintenance included in your subscription.
Omnichannel messaging is available as an add-on, covering channels such as web chat, WhatsApp, Facebook, Instagram, SMS and email. Messaging uses credits per AI message, distinct action and enabled after-chat work.
AI Supervisor reviews every channel. It checks whether the agent followed your instructions and business rules, identifies communication improvements and highlights business blockers—for example, when consultation fees create friction in a conversation.
The systems you need to connect affect setup complexity and the setup fee. Integrated actions also consume credits during calls or messaging sessions, according to the usage rates above. Your quotation sets out the work needed for your connections and workflows.
Monthly-plan credits expire each month and do not roll over. Yearly plans provide the full annual allocation at the start of your subscription year; unused annual-plan credits expire at the end of that year. Separately purchased credits roll over.
You can purchase additional credits and enable optional auto-recharge. If credits run out without a recharge, usage can pause until credits are added.
Your analytics dashboard shows credit usage so you can track activity and decide whether to adjust your plan or purchase additional credits.
Partial call minutes round up to full minutes. A call lasting 2 minutes 10 seconds therefore has 3 billable minutes. Recordings are charged per call in 10-minute blocks, rounded up; 10 minutes 1 second of recording uses 2 credits.
No. The AI phone agent still uses 3 credits per billable minute, and enabled actions and services consume their listed credits. No inbound carrier surcharge means that eligible calls do not add that carrier charge.
There is no commitment beyond your chosen billing period. You can cancel at any time to stop renewal. Service continues until the end of your current paid month or subscription year, depending on your plan. Refunds are not issued for the unused portion of that billing period.
Our team will reach out to arrange a strategy call. We’ll discuss your requirements and prepare a quotation for your setup and recurring plan.